Privacy Policy

 

Dabas Dots Ltd. is committed to protecting and respecting any personal data that you share with us, and what we learn about you from your visit to our website. By continuing to browse our site you are complying by the terms outlined below.

 

Below you will also learn know what to do if you do not want your personal information collected when you visit our site.

WHAT INFORMATION WE COLLECT

 

The type of personal data we may ask you to provide includes:

Name
Address
Email Address
Contact phone number

 

HOW WE WILL COLLECT THIS INFORMATION

 

We will not collect this information without specifically requesting it from you first. This information may be collected when you do the following:

 

Make an order through our online store
Contact us directly via email
When you complete a survey, or enter a competition
When you speak to any of our team

 

Dabas Dots operates a strict “opt-in” policy, meaning that what information we are requesting, how it will be used, and how it will be stored and managed will be made clear prior to you submitting your details. You will have to actively tick a box stating you are happy for your personal information to be used in this manner prior to details being submitted. This is in line with legislation and EU regulations.

 

HOW WILL IT BE USED

 

We only collect information that you specifically give to us, in order to be able to:

 

Fulfil a service, such as processing an order you have made from our store or to send you a prize you have won through a competition.
To send you information you have explicitly indicated you would like to receive.
You may submit personal information to us via private messaging facilities on our social media accounts. Whilst your use of social media is governed by the specific platform’s terms and conditions, we will delete all personal information sent to us every 3 months.
Your address and contact details are available only to staff fulfilling your web-shop order; payment details are handled by PaySera and we have no access to them apart from an email address.

 

PROMOTIONAL MATERIAL

 

Dabas Dots reserves the right to use any photographs or video taken during an event (hosted or sponsored) or sampling occasion, by its employees, person employed on behalf of the company or forwarded to the company by any person connected to the company for use in any relevant promotional material. This media may be used on our website, social media profiles or for PR purposes.

WHO TO CONTACT

 

If at any point you wish to exercise your right to request a copy of your data that we hold, or to be forgotten, a request can be made to hello@drinkdivinetea.com which will be fulfilled within 30 days. For any further information or queries with regard to this policy or our website, please email info@dabasdots.lv or call +371 2 7711777

 

TERMS AND CONDITIONS

 

General agreement
SIA “Dabas Dots” reg.No. LV48503026523, registered office “Zilais Kalns” Dobeles parich, LV-3701 Latvia, actual address “Zilais Kalns” Dobeles parich, LV-3701 Latvia, provides a web page www.drinkdivinetea.com (hereinafter referred to as the Website) available content and services in accordance with the following terms and conditions, subject to the delivery of goods returned and other terms and conditions and the company’s operating policies, which outline is found in the home page, in relation to certain functions, features or promotions as well as customer service, all of which are included in these terms and conditions (collectively referred to as Terms and Conditions) and the component.
By accessing the Website or use it, you confirm that you have read these Terms and Conditions, understand, and agree to follow them without restrictions or conditions. drinkdivinetea.com reserves the right without notice to change the Terms and Conditions.

 

If the consumer via the Internet, purchased drinkdivinetea.com website offered the goods for sale (hereinafter referred to as “Product”), then such mutual agreement is regarded as distance contracts, and subject to legal norms governing distance contracts, including but not limited to European Parliament and Council Directive 97/7 / EEC on the protection of consumers in respect of distance contracts, the Latvian law “Consumer Protection Law”, the Latvian Cabinet of Ministers “Regulations on distance contracts”.

 

Prices
Product prices placed on the website are without shipping costs.
Prices of goods and offer are subject to change without prior notice.
Payment for products are to be made in advance.

 

Return of goods
The buyer has the right to withdraw from the contract within 14 calendar days and return the item to drinkdivinetea.com
Return of goods are done in accordance with the Ministry of Consumer Protection Act.

 

Force Majeure
drinkdivinetea.com is not responsible for failure to fulfill Treaty obligations if it is caused by force majeure , which could not be expected, controlled or prevented. Cases of force majeure are considered natural disasters, such as fires , wars, civil unrest , riots , strikes, epidemics, embargoes , restrictions or loss of energy losses in power or the internet , as well as hardware and software malfunction.
More information:
Cabinet of Ministers Regulations No.207 “Regulations on distance contracts”
Cabinet of Ministers Regulation No . 631 “Procedure for Submission and Review of Consumer Claims on non-contract goods or services”

 

Rights of withdrawal
On receipt of a product, please make sure that the goods supplied correspond to the order.
Product expiration date and the manufacturer are placed on the packaging.
The right of withdrawal is the consumer’s right to a given period (14 calendar days) withdraw from the contract (to refuse orders) without paying a penalty, interest or damages.
Guarantees and use the right of withdrawal pursuant to LR laws are in force as well as the type of goods sold and the specific characteristics.
Guarantees of rights is possible if the buyer has remained proof of purchase, which together with the purchased product shall be submitted to the Seller.
If the buyer wants to use the right of withdrawal it must be taken into account that the right of withdrawal can not be exercised:

 

· after the expiration of the statutory deadline;

 

· the product package is opened and / or damaged;

 

· in respect of goods intended for a direct consumption, including medicines, hygiene products and cosmetics.

 

Exercise of the right of use in case the buyer has delivered the goods Seller shall be addressed, along with the purchase receipt, withdrawal form (download DOCX / PDF) and warranty card, if the customer has been issued.
The money paid for returned goods full amount Buyer will receive thirty (30) days from receipt of the written refusal.
Prepares consumer claim application in free form or filled in a claim application form, which is 1 August 2006, the Cabinet of Ministers Regulation No. 631 “Procedure for Submission and Review of Consumer Claims on non-contract goods or services”:
More information about consumer rights: CRPC website.
The general rules on consumer rights: Likumi.lv.

 

Supply of goods
Shipping fees and deadlines are determined depending on the kind of delivery .
Delivery of goods is provided by OMNIVA.

 

FREE OF CHARGE delivery in Baltic states is carried out if the purchase amount exceeds EUR 15.00 and if the prepayment is made.